FAQs
Got questions? You’re in the right orbit.
We’ve compiled a constellation of FAQs to help navigate your journey through the Smoking Astronauts universe.
From shipping times faster than the speed of light (well, almost) to our sustainable mission that would make Mother Earth proud, we’ll answer your most burning questions here.
Didn’t find the answer you were looking for? No probs. Hit us up on our contact page or slide into our DMs on social.
Mission control is on standby.
We manufacture our products on demand primarily for two reasons:
- Sustainability: By producing on demand, we drastically reduce waste and the use of resources compared to traditional manufacturing. We don’t stockpile items which may eventually go unsold and therefore discarded. It’s a way for us to actively combat the prevalent waste issue in the fashion industry and ensure we’re doing our part for the planet.
- Quality: On-demand manufacturing allows us to focus on each piece we create, ensuring the final product meets our high-quality standards. It enables us to maintain quality control on a per-item basis, something that can be lost in mass production.
Each piece is made specifically for you, embodying our commitment to individuality and authenticity.
At Smoking Astronauts, “Authentically You” isn’t just a catchy phrase. It’s a core part of our ethos. We sincerely believe in the power of individuality and the freedom to express yourself as you are, not as society says you should be.
In the fast-paced, trend-driven fashion world, it’s easy to lose yourself. We want to challenge that. Our mission is to create streetwear that allows you to highlight your unique identity while being conscious of our shared planet.
When we say “Authentically You,” we’re talking about celebrating your individual style, personal journey, and values. We’re about offering choices that let you express your personality and stand out from the crowd, not blend in.
But it goes beyond the clothes you wear. It’s about embracing who you are at your core, being unapologetically yourself, and using that power to positively influence the world around you.
We want to empower our community to make their own rules, write their own story, and rock the hell out of our sustainable gear while doing it. Because when you’re true to yourself, it shows. And that’s when you’re at your most powerful.
At Smoking Astronauts, being “Authentically You” isn’t just encouraged; it’s celebrated. We’re all in this journey together, so let’s make it one where we embrace our unique identities and make a real impact.
That’s what being a part of the Smoking Astronauts fam is all about.
We’re committed to providing top-tier quality for every item that carries the Smoking Astronauts name. All our products are made using premium materials, crafted meticulously to ensure they stand the test of time. Whether it’s our streetwear threads or our home goods, we don’t cut corners.
But for us, quality goes beyond just the material aspects. It extends to the craftsmanship, the designs, and even the impact we make on the environment. That’s why we choose sustainable production methods and materials wherever possible.
We don’t mess around when it comes to quality. We want you to feel good about your purchase, not just today but years down the line. That’s why we’re playing the long game. We don’t just want to sell you items; we want to add valuable pieces to your collection that you’ll treasure for years to come.
To ensure we meet this standard, we have a rigorous quality control process in place.
We’re not perfect, but if something’s not up to scratch, we want to know about it and do our best to make it right. That’s the Smoking Astronauts’ promise.
We’re on a mission to be the GOAT of sustainable streetwear, and that journey starts and ends with quality. So whether you’re shopping for threads, accessories, or homeware, you can rest assured that you’re getting the best with Smoking Astronauts.
We stand by our products and believe that once you get a taste of the Smoking Astronauts difference, you will too.
Shipping
We aim to process orders within 1-3 business days, excluding weekends and holidays. Peak periods may experience longer processing times.
Delivery times depend on the chosen shipping method and destination. They are calculated from the date of shipment, not the date of order placement. Please note that we can’t guarantee exact delivery dates, and we’re not responsible for delays caused by issues beyond our control, such as carrier delays, customs clearance, or adverse weather conditions.
Shipping costs vary based on the shipping method selected, the weight and dimensions of the package, and the destination. Additional charges for shipments to remote areas or bulky or heavy items may apply. These charges, if applicable, will be calculated and added during the checkout process.
Yes, we offer international shipping. However, please note that orders shipped to destinations outside of the U.S. may be subject to import duties, taxes, and other charges by the destination country’s customs authorities. These charges are the recipient’s responsibility and must be paid upon delivery.
Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number and a link to the carrier’s website where you can monitor your shipment. Please allow up to 24 hours for the tracking information to become available after you receive the shipping confirmation email.
Returns
Our return policy governs the return of merchandise purchased from SmokingAstronauts.com, including customized products. You have a period of fourteen (14) calendar days from the date of receipt of the merchandise to request a return. To be eligible for a return, the merchandise must be unused, in the same condition as received, in its original packaging with all tags and labels intact, and include the original purchase receipt or proof of purchase. Personalized or custom-made items, items marked as “Final Sale” or “Non-Returnable” at the time of purchase, and merchandise that has been damaged, altered, or modified by the customer are not eligible for return. If the merchandise meets the return eligibility criteria, we will issue a refund to the original payment method within fourteen (14) business days of receipt.
To initiate a return, please follow these steps:
Contact our Customer Support team at customerservice@smokingastronauts.com within the Return Period, providing your order number, a detailed description of the reason for the return, and any relevant photographs or documentation.
Upon receiving your request, our Customer Support team will review the information provided and, if the return is approved, will provide you with a Return Merchandise Authorization (RMA) number and a return shipping label.
Pack the merchandise securely in its original packaging, ensuring that the RMA number is written on the outside of the package.
Ship the merchandise using the provided return shipping label within seven (7) calendar days of receiving the RMA number and return shipping label. Customers are responsible for any shipping costs associated with returning the merchandise unless the return is due to an error on our part (e.g., an incorrect or defective item).
If you’ve received an incorrect item or it’s damaged, please get in touch with our Customer Support team at customerservice@smokingastronauts.com within the Return Period, providing your order number, a detailed description of the issue, and any relevant photographs or documentation. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and a return shipping label if the return is approved. We will cover the shipping costs for the return in such cases. +
Upon receiving the returned merchandise, we will inspect it to confirm eligibility. If deemed eligible, we will issue a refund to the original payment method within fourteen (14) business days. If the merchandise does not meet the return eligibility criteria, we reserve the right to refuse the return and decline a refund, and the merchandise will be shipped back to you at your expense.
For more information on our returns policy, check out https://smokingastronauts.com/return-policy/
Any queries can be directed to customerservice@smokingastronauts.com.
