1. Introduction

This Shipping Policy (“Policy“) outlines the shipping and delivery terms and conditions for products purchased from Smoking Astronauts (“we“, “us“, or “our“) through the SmokingAstronauts.com website (“Website“). By placing an order on the Website, you agree to be bound by this Policy. Please review this Policy carefully before making a purchase.

2. Shipping Methods and Rates

We offer a variety of shipping methods to deliver your order, which may include standard, expedited, or express options. Shipping rates are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. The available shipping methods and their respective rates will be displayed during the checkout process.

Please note that additional charges may apply for shipments to remote areas or for bulky or heavy items. These charges, if applicable, will be added to your order during the checkout process.

3. Processing Time

We strive to process and ship your order as quickly as possible. The processing time for your order, which includes order verification, payment approval, and packaging, may vary depending on the availability of the products and the volume of orders we receive. In general, orders are processed within 1-3 business days, excluding weekends and holidays.

Please note that processing times may be longer during peak periods, such as holidays or promotional events, due to increased order volumes.

4. Estimated Delivery Time

The estimated delivery time for your order depends on the shipping method selected and the destination. Delivery times are calculated from the date of shipment, not from the date of order placement. While we strive to ensure that your order is delivered within the estimated time frame, we cannot guarantee delivery dates or times, and we are not responsible for any delays caused by circumstances beyond our control, such as carrier delays, customs clearance, or adverse weather conditions.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available after receiving the shipping confirmation email.

6. Customs, Duties, and Taxes

Orders shipped to destinations outside of our country may be subject to import duties, taxes, and other charges, which are levied by the destination country’s customs authorities. These charges are the responsibility of the recipient and must be paid upon delivery. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and we recommend that you contact your local customs office for further information.

Please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete shipping address, refusal of delivery, or failure to pay customs duties and taxes, we will contact you to determine the appropriate action. You may be responsible for any additional shipping charges to resend the package, and we reserve the right to deduct these charges, as well as any return shipping costs, from any refunds issued for the returned items.

8. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please contact our Customer Support team at customerservice@smokingastronauts.com as soon as possible. We will work with the carrier to investigate the issue and, if necessary, file a claim for the lost or damaged items. Please note that we may require documentation, such as photos of the damaged items or packaging, to support your claim.

9. Contact Information

If you have any questions or concerns about this Shipping Policy or our shipping practices, please contact our Customer Support team at customerservice@smokingastronauts.com.

Last Updated: April 30, 2023